Warranty Policy & Claims

To begin a new warranty claim, visit our Contact Us page.

ANKO Products, Inc. (“Seller”) warrants to its direct purchaser that the Products will operate or perform substantially in conformance with Seller’s published specifications and be free from defects in material and workmanship, when subjected to normal, proper and intended usage by properly trained personnel, for the period of time set forth in the product documentation, published specifications or package inserts. If no period of time is specified in Seller’s product documentation, published specifications or package inserts, the warranty period shall be one (1) year from the date of shipment to Buyer (the “Warranty Period”).

For all cased peristaltic metering pumps, Seller warrants, subject to the conditions and exceptions herein, to replace or repair free of charge, any of its products which fail within three (3) years from the date of shipment. Any failure must be a result of a defect in material workmanship and not as a result of normal operation as described in the product user manual.

This warranty is limited to repairing or replacing any device or part of any device which is returned, transportation prepaid, to the factory and is proven to be defective upon our examination. The warranty shall not apply to repairs required for normal wear and tear, lack of reasonable and proper maintenance, chemical attack, electrical surge or products that have been misused in our sole judgement. All consumable items such as tubing, and pump head rollers are excluded.

Seller disclaims all liability for any loss, damage or expense directly or indirectly related to or arising from the use of its products, including damage to other products, machinery or property. Seller shall not be liable for any consequential damages including, without limitation, loss of profits, loss of product or loss of production. This warranty does not obligate Seller to bear any costs of removal, installation, transportation or other charges which may arise in connection with a warranty claim.

No dealer or distributor of Seller’s Products is authorized to bind Seller to any representation or warranty other than as set forth above.