Shipping policy
For All Orders
Orders placed before 3:00pm EST will be processed on the same business day. Account for our handling time of 5-7 business days beginning on the following business day. For orders larger than 10 units of a line-item, account for an additional 7 business day handling time over our standard 5-7 business days. Delivery speed does not reflect a delivery date.
If you require shipping with your carrier account, contact us. FedEx account numbers only.
For orders with temporarily unavailable items, we will ship the items based on your selection to either ship the complete order once all items are in stock or ship items as they become available. Orders will be shipped via the method chosen when the order was placed.
Customers are required to select a delivery method that is consistent with their delivery address. Failure to comply with the standards of delivery options for residential or commercial addresses may result in delays, failed deliveries, or order cancellation.
ANKO does not accept orders to PO Boxes online. Customers requiring delivery to a PO Box should contact us directly.
Holiday Schedule
Anko observes the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. Orders will not process or be fulfilled until the following business day.
We are closed from December 24 through January 1 in observance of our holiday schedule.
For Customers Importing Our Products
ANKO Products, Inc. does not assume responsibility for duties, taxes, or fees associated with the importation process for any shipment. The customer bears full responsibility for all shipping charges imposed, including, but not limited to, duties, taxes, and fees levied on your order. Additional charges may not be reflected at the time of checkout. Depending on carrier and destination country, the carrier may impose and require payment of these fees before your package is released. ANKO Products, Inc. disclaims any liability for loss of shipments due to non-compliance with local tax codes by the customer.
Consult your customs office for additional information.
For orders placed online to destinations outside of the United States, we use FedEx's clearance service. Additional information on FedEx associated fees is available: https://www.fedex.com/en-us/ancillary-clearance-service.html. These fees are not represented by the order or shipping total shown at checkout.
For Customers Importing Our Products to Canada
Businesses importing freight to Canada will be required to register on the CARM portal as importers of record. Duties and taxes are to be paid directly to the CBSA via the CARM portal. Registration on the CARM portal is necessary to ensure expedient customs clearance and prevent delays.
Consult your freight broker and customs office for further guidance and assistance.
For Customers Residing in the European Union
For customers residing in a European Union member state, contact us to place an order.